Organizational Development

In today’s uncertain times the need for a responsive, effective organization is paramount. We provide several avenues to take your existing staff from their current status to a level of vibrant energy and exemplary customer service. The following are some examples of services already rendered to various municipal entities.

• Promotional assessment centers: This objective process is widely recognized as the most effective way to identify job-related skills in candidates for elevated positions.

• Customer service: Emphasis on internal and external customers. This attitude needs to become the culture of the organization. With appropriate emphasis from top management, positive customer service can become the image of the organization.
• Leadership development: Making the distinction between leadership and management, we begin this process utilizing the Myers-Briggs Type Indicator (MBTI). It is important that leaders understand themselves and others in order to achieve the most positive results. From this platform examples and exercises are employed to bring the leadership philosophy to life.
• Team building: The team concept implies that all members have a stake in the outcomes for their organization. Obviously the top management (leaders) must embrace the team concept in order for it to function. Even with this endorsement, team members need to understand their roles, and their obligations. Our team building workshops are unsurpassed in achieving the desired results.
• Safety/risk avoidance: Workers’ compensation claims can eat up your resources. We provide safety analysis, education, and on-going recommendations to improve your risk avoidance plan.
• Hiring/selection process: We offer a full range of pre-employment review and evaluation services designed to provide you with quality information on the best candidates for your positions. The future of the organization lies in the hands of those people that we hire, and train today.